bak99 Terms and Conditions

bak99 is an online betting and casino platform operated for players in Bangladesh. These Terms form a binding agreement between bak99 ("we", "our", "platform") and any person who registers on or visits this Site ("user", "player").

bak99 reserves the right to change or amend these Terms at any time. Users will be properly notified of any significant changes. Continued use of the Site after such amendments will be considered acceptance of the new Terms.

• These Terms may be available in both English and Bengali; in the event of any dispute, the Bengali version will take precedence.
• If any term is found to be invalid or unenforceable, the remaining terms will remain fully in effect.
• bak99 is an entertainment platform — it does not provide financial investment advice.

To use bak99 services, users must meet the following requirements:

• You must be 21 years of age or older. Access or registration by minors is strictly prohibited.
• Users must register under their real identity — providing false information may result in account termination.
• Each person may create only one account. Operating multiple accounts is prohibited.
• You must play using your own funds — placing bets on behalf of others or using third-party money is not permitted.
• Using the Site from regions where online gaming is legally prohibited may be unlawful — the user bears full responsibility for this.

bak99 may request documents for age and identity verification at any time. An account may be temporarily suspended until the required documents are provided.

When creating an account on bak99, users must provide accurate and complete information and keep it up to date at all times.

3.1 Account Security

• The user is fully responsible for keeping their login credentials (username and password) confidential.
• Any unauthorized access to the account must be reported to bak99 immediately.
• Use a strong password and change it regularly.
• Sharing account credentials with any third party is strictly prohibited.

3.2 Account Suspension or Closure

• bak99 reserves the right to suspend or permanently close an account without prior notice in the event of any breach of these Terms.
• Any valid balance will be paid out before account closure, however bonus funds may be forfeited.
• Users may also close their account at any time by contacting the support team.

All financial transactions on bak99 are conducted in Bangladeshi Taka (৳ / BDT).

4.1 Deposit Terms

• The minimum deposit amount is ৳200 (applicable to all methods).
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, BRAC Bank, and other major banks).
• Deposited funds must come from the registered account holder's own mobile banking or bank account.
• Please keep your deposit reference number or transaction ID for your records.

4.2 Withdrawal Terms

• The minimum withdrawal amount is ৳800.
• Standard processing time is 30 minutes to 3 hours.
• Identity verification must be completed before submitting a withdrawal request.
• It is recommended that the deposit method and withdrawal method be the same.
• If suspicious activity is detected, bak99 may delay or suspend the withdrawal process.

bak99 offers sports betting, casino games (including slots, live casino, and fishing games), and other interactive entertainment.

• All game outcomes are determined by a certified Random Number Generator (RNG).
• No game outcome is predetermined or subject to interference.
• If a game is interrupted due to a technical error, bak99 may void and refund the bets for that round.
• bak99's game portfolio includes titles from multiple leading providers, including Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming.
• In the event of a sports betting result dispute, the official result from the relevant sports federation will be considered final.

bak99 is not responsible for the following:

• A game session being affected by internet disconnection or device issues.
• A user's login credentials falling into the hands of a third party and any resulting loss.
• Legal complications arising from using the Site from an unauthorized region.
• Interruptions or delays in services from third-party payment providers.
• Service disruptions caused by force majeure events (natural disasters, cyber attacks, government directives).

bak99 is committed to ensuring the highest level of service, however it cannot guarantee uninterrupted service. The Site may be temporarily unavailable for maintenance or upgrades.

bak99 gives the highest priority to protecting users' personal information. The Site uses SSL encryption technology to keep all data secure.

• Information collected at registration will be used solely for account management and service improvement.
• User data will not be sold or transferred to third parties for commercial purposes.
• Information may be provided to authorities upon request when required by legal obligation or fraud investigation.
• For more details, please read our Privacy Policy.

bak99 believes that gaming should be purely for entertainment. We give the highest priority to the well-being and safety of our users.

• Set a budget for yourself before playing and stick to it.
• Do not bet beyond your means, and do not try to place more bets to recover losses.
• Users can set daily, weekly, or monthly limits on their accounts.
• Self-exclusion is available if needed — please contact support.
• For more details, please read our Responsible Gaming page.

Any dispute or complaint regarding bak99 services should first be addressed through our support team.

• Upon receiving a complaint, bak99 will investigate and respond within a reasonable time.
• In all disputes, bak99's final decision must be respected unless proven otherwise.
• Electronic communication (email or live chat) will be considered valid and legally recognized communication.

Contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali and English

13.1 Entire Agreement

These Terms, the Privacy Policy, and the Responsible Gaming Policy together form the entire agreement between the user and bak99, and supersede any prior oral or written agreements.

13.2 Waiver

If a condition is not enforced on one occasion, that will not be considered a waiver of that condition — bak99 may enforce that condition at any time in the future.

13.3 Severability of Terms

If any court or competent authority declares any part of these Terms to be invalid or unenforceable, that part will be removed and all remaining terms will continue in full force and effect.

13.4 Definitions

"Platform" means the bak99 website, mobile version, and all services operated under it. "User" means any registered or unregistered person who accesses the Platform.