bak99's Privacy Policy
bak99 places the highest priority on protecting your personal information — your data is always kept secure through SSL encryption and strict security measures.
This Privacy Policy ("Policy") applies to the bak99 platform and all associated services. When you create an account on bak99, browse the platform, or use any of our services, you agree to the terms described in this policy. Built for players in Bangladesh, this platform is committed to protecting your privacy.
Please read this policy carefully — make sure you understand in particular what information is collected, how it is used, and what rights you have. If you have any questions, contact our support team.
What Information We Collect
1.1 Information You Provide Directly
When you register on bak99 or manage your account, we may collect the following information:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for identity verification)
- Address and location details
- Payment method details (bKash, Nagad, Rocket, Upay, or bank transfer)
- Account preferences and communication settings
1.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device identification details
- Browser type, operating system, and language settings
- Login times, page visit history, and session data
- Information collected through cookies and similar tracking technologies
- Gaming activity, betting history, and transaction records
1.3 Information Received from Third Parties
We may sometimes receive information from trusted third parties for identity verification, fraud prevention, and legal compliance purposes. Data-sharing arrangements with these third parties are strictly observed.
How We Use Your Information
2.1 Service Operation and Improvement
bak99 primarily uses the information collected for the following purposes:
- Creating, verifying, and managing accounts
- Processing financial transactions — deposits and withdrawals
- Running gaming services and bonus programs
- Technical development of the platform and resolving issues
- Creating personalised experiences and sending relevant notifications
2.2 Security and Legal Obligations
As a safe and fair platform, bak99 uses information for the following:
- Detecting and preventing fraud, money laundering, and suspicious activity
- Age verification — ensuring services are available only to those aged 21 or older
- Resolving disputes and investigating complaints
- Implementing responsible gaming policies and managing self-exclusion
- Complying with applicable laws and regulations
2.3 Communication and Support
We use your information to communicate with you effectively: transaction confirmation messages, account-related notifications, responses to support requests, and promotional information where you have given consent. bak99's support team is available 24/7 in Bengali and English.
Information Sharing and Disclosure
3.1 No Sale of Information to Third Parties
bak99 never sells your personal information to third parties. Your information is a trust placed with us — maintaining that trust is our responsibility.
3.2 Sharing with Service Providers
To operate our services, we may share necessary information with trusted service providers:
- Payment processors: for processing transactions with bKash, Nagad, Rocket, Upay, and banking partners
- Identity verification services: for KYC and age verification
- Technology infrastructure: hosting, cloud storage, and cybersecurity service providers
- Analytics tools: for monitoring and improving platform performance
All these partners are contractually bound to uphold our privacy standards and may only use information for the specified purpose.
3.3 Disclosure under Legal Obligations
We may be legally required to disclose information in the following circumstances:
- To comply with a court order or legal process
- To cooperate with government authorities investigating money laundering or fraud
- To protect the rights and property of bak99 or its users
- In emergency safety situations
Cookies and Tracking Technology
4.1 What Cookies Are and Why We Use Them
Cookies are small data files stored in your browser. bak99 uses cookies for the following reasons:
- Essential cookies: maintaining login sessions, ensuring security, and keeping core functionality running
- Functional cookies: remembering language preferences, layout settings, and personal preferences
- Analytics cookies: understanding platform usage patterns and improving services
4.2 Managing Cookies
You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may prevent some important features of the site from working correctly. Cookie management is available through the settings menu of all major browsers.
Data Protection and Security
5.1 Technical Security Measures
bak99 applies modern technology to protect your information:
- SSL/TLS encryption: all data passing between your device and our servers is encrypted
- Secure data storage: sensitive information is stored in encrypted databases
- Access controls: only authorised staff can access specific information
- Security monitoring: continuous system monitoring and detection of unusual activity
- Regular audits: routine verification of system security and vulnerability testing
5.2 Response to a Data Breach
If a data breach occurs, bak99 will act promptly: identifying the incident and limiting the damage, notifying authorities as required by applicable law, and informing affected users as quickly as possible. We acknowledge that no digital system is entirely risk-free, but we take every precaution available.
Data Retention and Deletion
6.1 How Long We Keep Your Information
bak99 retains your information according to the following policy:
- Active accounts: all necessary information is kept for as long as the account remains active
- Transaction records: financial transaction data is retained for a defined period as required by law
- Closed accounts: after an account is closed, information necessary to meet legal obligations is kept for a set period
- Marketing data: if you withdraw your consent, promotional communications are stopped immediately
6.2 Requesting Data Deletion
You may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations, ongoing disputes, or fraud prevention requirements. We will explain the details to you in such cases.
Your Rights and Controls
7.1 Right to Access and Correct Information
As a bak99 user, you have the following rights:
- Access: the right to know what information we hold about you
- Correction: the right to correct inaccurate or incomplete information
- Deletion: the right to request deletion of your information in certain circumstances
- Objection to processing: the right to object to the processing of your information for specific purposes
- Portability: the right to receive your information in a structured, machine-readable format
- Withdrawal of consent: the right to withdraw consent for marketing communications at any time
7.2 How to Exercise Your Rights
To exercise any of the rights listed above, contact our support team. We will verify your request appropriately and act promptly. Disclosing information without verifying identity is not possible for security reasons — this is for your own protection.
Protection of Minors' Information
bak99 is for users aged 21 or older only. We do not intentionally collect or process any information from minors. If we learn that a minor's information has been collected, we will immediately close that account and delete the related information. If you believe a minor is using our platform, please contact us.
A note for parents: please keep a close eye on your child's online activity. If you have any concerns, let our support team know.
Data Transfer and Storage
In operating our services, your information may be stored or processed on various servers and data centres, which may be located outside Bangladesh. In such cases, we ensure that:
- Adequate safeguards are in place for international data transfers
- Partner organisations uphold standards equivalent to this privacy policy
- Data transfers are limited to what is necessary to provide the service
- Sensitive financial information is transmitted in accordance with the highest security standards
Changes to This Policy
bak99 may update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you in the following ways:
- By updating the "Last Updated" date at the top of this page
- By sending a notification through your registered contact method (where applicable)
- By displaying a notice of significant changes when you access the platform
Continuing to use bak99 after any changes means you have accepted the updated policy. We recommend that you visit this page regularly.
Contact for Privacy Matters
If you have any questions, concerns, or requests regarding this privacy policy, please contact bak99's support team. Our team provides support 24/7 in Bengali and English.